Privacy & Policy

1) Information We Collect

• Personal Details: Name, phone number, email address, pickup and drop-off locations.
• Booking Data: Service type, time, date, destination, flight details (for airport pickups).
• Device & Usage Data: IP address, browser type, device information, access times, and how you interact with our website.
• Payment Data: Limited payment information when you pay via online/bank transfer (we do not store full card details).

2) How We Use Your Information

• To confirm and manage your bookings.
• To communicate with you regarding services, changes, or emergencies.
• To improve our fleet, booking system, and customer support.
• To comply with legal obligations and resolve disputes.
• To send promotional offers or updates (with your consent).

3) Cookies & Tracking

• Our website uses cookies to enhance user experience, analyze traffic, and improve performance.
• Essential Cookies: Required for core functions like booking forms.
• Analytics Cookies: Help us understand website traffic and usage patterns.
• Preference Cookies: Save your language, location, and other preferences.
• You can disable cookies in your browser settings, but some features may not work properly.

4) Sharing of Data

• We do not sell, rent, or trade your personal data.
• We may share data with trusted third parties (payment providers, IT support, driver-partners) only to deliver services.
• We may disclose data if required by law, court order, or government request.

5) Data Security

• We implement administrative, technical, and physical safeguards to protect your data.
• No method of transmission or storage is 100% secure, but we strive for the highest standards.

6) Your Rights

• You may request access to, correction of, or deletion of your personal data.
• You can opt out of marketing communications anytime.
• For cookie preferences, you can adjust your browser or use cookie banners where provided.

7) Data Retention

• We retain booking data only as long as necessary for service delivery, legal compliance, or dispute resolution.
• Inactive accounts and personal data may be deleted or anonymized after a reasonable period.

8) Third-Party Services

• Our website may contain links to third-party websites (e.g., payment providers, Google Maps).
• We are not responsible for the privacy practices of external sites or services.

9) Changes to this Policy

We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Significant changes will be communicated via email or website notice where required.

10) Contact Us